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Customer Satisfaction Phone Surveys

Professional Voice Over Recording For Customer Satisfaction Phone Surveys

Improve your Customer Satisfaction Phone Surveys with professional voice recordings
Professional voiceover audio file to ask questions and greet call recipients. It’s been shown that messages that sound personal will boost your response rate. An automated phone survey is a great vehicle for soliciting feedback from customers. Our Voice Artists can add personality to these conversations, as well as increase response rates.

IVR surveys are an inexpensive, automated option to gather quick feedback without spending any additional time on the phone. We’ve found customers and employees enjoy the process as it is fast and direct.

Customer Satisfaction Phone Surveys

Customer Satisfaction Survey

Customer Satisfaction Survey
Call Center Interaction Survey
Client Feedback Survey
Contest Registration
Employee Survey
Product Registration
Patient Evaluation Survey
Political Polling

Sample Script-Survey system

  • Intro: “Hello, you have reached the Customer Experience Survey system.”
  • Question 1: “Please rate your experience with our company on a scale of 1 to 5 where 1 is poor and 5 is outstanding.”
  • Question 2: “To be entered in a drawing for a free prize, please enter your 10 digit telephone number.”
  • Question 3: “At the tone, please tell us any comments or suggestions you would like to make.”

  • Thank you for taking part in our Customer Satisfaction Survey.Kindly provide your Feedback with a scale between 1 to 5, where 5 is for Extremely Satisfied, and 1 for extremely Dissatisfied.
  • Are you satisfied with how your agent handled your inquiry? Please select between 1 to 5, where 5 is for Extremely Satisfied, and 1 for extremely Dissatisfied.
  • Were you happy with the speed your call was answered? Please select between 1 to 5, where 5 is for Extremely Satisfied, and 1 for extremely Dissatisfied.
  • Would you recommend our services/products to a friend? Kindly provide your Feedback with a scale between 1 to 9, where 9 is for very Likely, and 1 is for very unlikely.
  • Thank you for participating in our Survey. Have a nice day

Business Hours Greetings

Answer incoming calls during normal hours with a custom recorded message specific to your business with routing options to particular departments/ employees or just giving callers the information they need.

Holiday/special event greetings

Create greetings for specific events and holidays to keep customers excited and connected with your business. Provide holiday promotions or advertisements to build customer loyalty or simply let the caller know your business is closed in observance of a holiday.

Departmental voicemail greetings

Greetings for individual departments can be used to create a consistent tone and voice for the business across all departments. Prevent caller hang-up’s with providing them the assistance and/or call back they need.

Personal voicemail greetings

When customers are trying to reach a specific person who is unavailable, personal voicemail greetings can be used to make that personal connection or forward their calls to employee’s remote phones and numbers.

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  • Welcome, Message Recording.
  • On-Hold Messages.
  • After Office Hours Message.
  • Holiday Message.
  • Ramadan Timings-Greetings.
  • Marketing Messages.

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Voice Talents

Following is a list of common IVR survey approaches:

• Inbound IVR Survey

In this method, an invitation to participate in the survey is sent via email, letter, or printed marketing materials and the customer calls in to take the survey (usually via a toll-free number). This methodology works well when the service has taken place in a retail or food service environment.

• Outbound IVR Survey

In an Outbound IVR survey, the customer is called to participate in the survey via an automated system, from customer information that was collected as part of a transaction. In this method, it is important to consider the volume of customers calls going through the company call center, and understand the implications of those calls on the overall phone system.

• Call Transfer IVR Survey

With a call transfer IVR survey, customers are invited to participate in a survey at the start of the support call then transferred to the pre-recorded survey once the transaction is complete. This is an example of a post-call IVR survey. The invitation to participate can be made with an automated question prior to connecting with a customer service representative, or by having the representative offer the survey prior to discussing the customer’s issue. Call Transfer IVR Surveys are an ideal method because they collect immediate reactions and top-of-mind customer feedback.

• IVR Hybrid

This method uses an outbound call with a live representative soliciting participation in the survey, followed by a call transfer to the automated survey once the customer agrees. This is another example of the post-call IVR survey method. This is a useful methodology when a live representative is needed to help provide context for the survey request or the survey content.

Once the survey methodology has been chosen, there are a few IVR best practices to consider in the actual design of the survey questions.

Professional Voice Recording for Phone System.

Keep in mind experience, quality, and breadth of service are of the utmost importance when choosing a voice recording company. Look for a company that bundles voice talent, a professional-grade sound studio, and the technical expertise to back it up. Email info@weenstudio.com to learn about our on-site talent and facilities, as well as our full library of royalty-free music and effects that can add liveliness and variety to your customers’ IVR recording experiences.

While some voice over services charge for each individual recording or prompt, we take a more practical approach to pricing. After letting you hear a recorded sample based on the text you provide, we record all the IVR prompts you to need, creating separate files as necessary. We then offer a package price for the entire order.

Better customer experience.

Direct callers to the right employee, department, company info, or voicemail so your customers always find who—or what—they’re looking for.

When customers call, your greeting is their first impression—and auto attendant ensures even the smallest businesses sound like a big company.

Audio Quality

When editing and mixing our clients’ projects, WEENstudio exclusively uses Pro Tools, the most advanced and widely used recording platform in the world, so you are guaranteed the highest audio quality.

Turnaround

We are highly sensitive to client requests. Most of our projects are delivered within 24 – 48 hours. Larger projects may take longer, but we are ready to take on any challenge. in a rush?

Quick Casting

Quickly find the right voice actor through our deep search function. We have native talents in every language and we cover every style so you’re guaranteed to find the perfect match!

Full Service

Audio recording, audio editing, video editing, transcription, translation, and subtitling, and just about any post-production service you can think of – we can handle it!

Any Format

• Any Format – mp3, wav (a-Law, u-Law, PCM), sin, vox, gsm, and all other formats needed • Any Language – we currently voice in over 80 Languages • 100% satisfaction guarantee.

Competitive Rates

Complete your project on time and on a budget!
Whatever your post-production audio needs are, we’ve got you covered! while we take care of you and your project details.