Call center prompts that route, not frustrate.
Inbound and outbound voice prompts, agent transfer scripts, queue messages, and survey questions — recorded in 80+ languages and matched to your contact center platform.
Call centers live and die by first-contact resolution. Confusing IVR menus and inconsistent voice quality push callers to zero-out or abandon. We provide every prompt your platform needs — welcome, queue updates, agent introductions, survey questions, hold messages — recorded by trained voice artists who maintain consistent tone across hundreds of prompts. We support Cisco, Avaya, Genesys, NICE inContact, Five9, Talkdesk, and any platform accepting standard audio formats.
Common use cases
- Inbound queue prompts and estimated wait time messages
- Outbound dialer announcements and TCPA-compliant intros
- Agent training scripts and quality assurance recordings
- Post-call CSAT and NPS survey questions
- Whisper announcements (agent-only intro before connecting)
- Multilingual setups with regional dialect matching
Frequently asked questions
How much does call center recording cost? +
Starts at AED 800 for a basic IVR with up to 15 prompts in one language. Enterprise setups with 100+ prompts across multiple languages typically run AED 4,000 to AED 20,000. We quote per script after review.
Do you support concatenated prompts (dynamic playback)? +
Yes. We record prompts with inflection-matched edges so phrases like "Your account balance is" + "three hundred" + "dirhams" sound natural when concatenated at runtime. Critical for banking, telecom, and self-service IVRs.
Which call center platforms have you delivered to? +
Cisco UCCX/UCCE, Avaya Aura Contact Center, Genesys Cloud, Genesys Engage, NICE inContact, Five9, Talkdesk, Amazon Connect, Twilio Flex, and several proprietary banking platforms. We've delivered to over 200 contact centers regionally.
Can you re-record prompts to match an existing voice? +
Yes — when an artist is unavailable for re-records, we can match an existing voice closely using artists with similar timbre and accent. We always recommend keeping the original artist where possible for consistency.
Reduce abandonment with clearer prompts.
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